Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

1. Entrepreneur: Miral (we).

2. Consumer: The natural person who is not acting for purposes relating to his trade, business, craft or profession.

3. Agreement: The agreement between you (the customer) and Miral whereby you purchase products through our webshop.

Article 2 - Identity of the entrepreneur

Name of entrepreneur: Miral B.V.

Visiting address: Discusstraat 30, 3078 XE Rotterdam, The Netherlands

Availability: Phone number: +31 6 83296802 Reachable on: Monday to Friday from 08:30 – 17:00

Email address: info@miral-official.com

Company details: Chamber of Commerce (KvK) number: 63875535 VAT identification number: NL001239750B39

Article 3 - Applicability

These terms and conditions apply to every offer from Miral and to every agreement concluded between the entrepreneur and the consumer. Before concluding the agreement, the consumer will have the opportunity to read these terms and conditions.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated.

2. The offer contains a complete and accurate description of the products offered (cleaning agents). The description is sufficiently detailed to enable the consumer to properly assess the offer.

3. Obvious mistakes or obvious errors in the offer (such as obvious pricing errors) do not bind the entrepreneur.

Article 5 - The Agreement

The agreement is concluded when the consumer accepts the offer (places the order) and meets the conditions set forth therein (payment). Miral immediately confirms receipt of acceptance of the offer electronically.

Article 6 - Right of withdrawal

1. The consumer can cancel an agreement regarding the purchase of a product during a reflection period of 14 days without giving any reason.

2. During the cooling-off period, the consumer will handle the product and packaging with care.

3. The costs for returning the products are borne by the consumer.

Article 7 - Exclusion of the right of withdrawal

Please note: Miral excludes the right of withdrawal for the following products:

1. Sealed products (liquids/cleaning products) where the seal has been broken after delivery .

2. Products that cannot be returned after opening for reasons of health protection or hygiene.

3. If the bottle has been opened or the cap has been loosened, the right of return is permanently forfeited.

Article 8 - The price

1. The prices stated in the product offer include VAT.

2. Shipping costs are calculated separately and clearly stated before the consumer finally places the order.

3. Price changes are reserved, but will not affect orders already placed and paid for.

Article 9 - Compliance and warranty

1. The entrepreneur guarantees that the products comply with the agreement and the stated specifications.

2. Given the nature of the product (cleaning agents), Miral cannot guarantee the end result if the instructions for use are not followed correctly or the product is used for purposes other than those prescribed.

Article 10 - Delivery and execution

1. The place of delivery is the address that the consumer has provided to the entrepreneur.

2. Miral will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed.

3. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.

Article 11 - Payment

1. The consumer must make the payment immediately during the ordering process via the payment methods offered (including iDEAL, Credit Card, Bancontact).

2. The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.

Article 12 - Liability and safety

1. Miral sells powerful cleaning products. Consumers should always read and follow the instructions for use and safety precautions on the packaging.

2. Miral is not liable for damage to floors, materials or health caused by:

   • Incorrect use of the product.

   • Failure to follow safety instructions.

   • Use of the product on surfaces other than those for which it is intended (PVC/stretch floors).

   • Mixing the product with other chemicals.

Article 13 - Complaints procedure

1. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described via info@miral-official.com within a reasonable time after the consumer has discovered the defects.

2. Complaints submitted to Miral will be answered within 14 days from the date of receipt.

Article 14 - Applicable law

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.