Version date: January 15, 2026

Miral ("we," "us," or "our") respects the privacy of visitors to Miral-official.com. We ensure that the personal information you provide is treated confidentially. The processing of personal data is carried out in accordance with the requirements of the General Data Protection Regulation (GDPR).

In this privacy policy we explain what data we collect, why we do this and what your rights are.

1. What personal data do we process?

When you visit our webshop or place an order, we process the following data:

• Name and address details: First and last name, address, postal code and city (for delivery).

• Contact details: Email address and phone number (for order updates and questions).

• Payment details: Transaction history and payment method (we never see your full credit card number; this is handled by our secure payment provider).

• Technical data: IP address, device type, browser and location data (for security and statistics).

• Order history: An overview of products you have previously purchased from us.

2. For what purpose do we use your data?

We use your data for the following purposes:

• Processing your order: To neatly pack your package and deliver it to you.

• Payments: To securely process the payment of your order.

• Customer Service: To help you quickly if you have a question via email or telephone.

• Legal obligation: The Tax Authorities require us to keep our records containing your invoice, payment, and order information for 7 years.

• Marketing (if consent): To keep you informed about offers and new cleaning products via our newsletter (only if you have subscribed to this).

3. Sharing data with third parties

We never sell your data to third parties. We do, however, collaborate with partners necessary to provide our services. We have strict agreements with them. These are:

• Shopify: Our online store platform. Your data is stored on the secure servers of Shopify (International) Ltd.

• Payment providers: (Such as Mollie, Shopify Payments, iDEAL) for processing payments.

• Carriers: (Such as PostNL or DHL) to deliver the package to the correct address.

• Bookkeeper: For our administration.

• Marketing partners: (Such as Google or Meta) for showing advertisements, provided you have given permission for this via the cookies.

4. How long do we retain your data?

We do not store your data for longer than is strictly necessary to achieve the purposes for which your data is collected.

• Customer profile: Until you indicate that you no longer wish to be registered with us.

• Tax retention obligation: We retain invoices and order details for 7 years (legal requirement of the Tax Authorities).

5. Security

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

• Our website uses a secure SSL connection (the lock in the browser bar).

• Access to data is limited to essential employees.

6. Your rights (Access, modification and deletion)

Under the GDPR you have several rights:

• Right of access: You may ask us what data we have about you.

• Right to rectification: If your information is incorrect, we will correct it.

• Right to be forgotten: You may ask us to delete all your data (except for the data we are legally required to keep for tax purposes).

• Right to data portability: You can request to transfer your data to another party.

If you wish to exercise any of these rights, please send an email to info@miral-official.com.

7. Cookies

We use cookies to ensure the site functions optimally. More information about this can be found in our comprehensive Cookie Statement elsewhere on this website.

8. Contact details

Do you have any questions about our privacy policy? Please feel free to contact us.

Name of entrepreneur: Miral B.V.

Visiting address: Discusstraat 30, 3078 XE Rotterdam, The Netherlands

Availability: Phone number: +31 6 83296802 Reachable on: Monday to Friday from 08:30 – 17:00

Email address: info@miral-official.com

Company details: Chamber of Commerce (KvK) number: 63875535 VAT identification number: NL001239750B39